Billing & Payments
This guide covers how billing works in StewardTrack, including payment methods, invoices, and billing cycles.
Payment Methods
StewardTrack accepts payments through secure online payment processing. Supported methods include:
Credit/debit cards -- Visa, Mastercard, American Express
E-wallets -- GCash, Maya
Bank transfers -- Select bank transfer options
Billing Cycles
Recurring Billing
Subscriptions are billed on a recurring basis (monthly or annually, depending on your plan)
Payments are processed automatically at the start of each billing cycle
You'll receive an invoice for each payment
Billing Date
Your billing date is set when you first subscribe. Subsequent charges occur on the same date each cycle.
Auto-Renewal
You can set up automatic recurring payments to ensure uninterrupted access:
Navigate to your Subscription page.
Click Enable Auto-Renewal.
You'll be redirected to a secure card tokenization page.
Enter your card details -- your card will be securely saved for future billing.
Payments will be automatically processed at the start of each billing cycle.
Invoices & Billing History
Viewing Invoices
Invoices are generated for each billing cycle
View your complete billing history on the Subscription page
Download proforma invoices (upcoming billing statements) as PDF
Billing History
Your billing history shows:
Transaction Date -- When the payment was processed
Amount & Currency -- The charge and currency used
Transaction Type -- Invoice or recurring payment
Status -- Paid, Pending, Failed, or Expired
Invoice Link -- Download the invoice PDF (when available)
Subscription Activity Log
A detailed audit trail of all subscription events:
Plan activations and deactivations
Payment successes and failures
Payment retries
Tier changes and upgrades
Grace period warnings
Email notification records
Payment Issues
Failed Payments
If a payment fails:
You'll receive a notification about the failed payment.
StewardTrack will retry the payment.
If payment continues to fail, your access may be restricted.
Update your payment method to resolve the issue.
Unpaid Accounts
If your account has an unpaid balance:
You may be redirected to a payment page when trying to access the admin area
You can either complete the payment or switch to the free Essential tier
Your data is never deleted due to non-payment
Cancellation
If you wish to cancel your subscription:
Navigate to your Subscription page.
Click Manage Subscription and select Cancel.
Complete the 3-step cancellation process:
Step 1: Select your reason for cancelling (feedback survey)
Step 2: Review the consequences and features you'll lose
Step 3: Confirm by typing "CANCEL" to finalize
Your access continues until the end of the current billing period.
After the billing period ends, features revert to the Essential (free) tier.
All your data is preserved -- you can resubscribe anytime.
Note: Only Church Administrators can manage billing and subscription settings. If you need changes, contact your administrator.
Security
All payment processing is secured with:
SSL Encryption -- All data transmitted securely
PCI Compliance -- Payment card industry standards
30-Day Money-Back Guarantee -- Available on new subscriptions
Last updated